Shipping & Delivery

Q: Will there be shipping delays?

*Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will have your jewels to you as soon as possible! If this presents any problems for your order, please don’t hesitate to contact us. 

(*This may change as the worldwide COVID-19 situation progresses.)

 

Q: Do you ship to all countries?

Yes we do! We ship worldwide via our warehouse in Malaysia. 

*Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO).

 

Q: How much is the shipping cost

  • Economy shipping: Flat rate USD $6.99 for all countries worldwide except Malaysia and Singapore.
  • Express shipping (FedEx): Flat rate USD $17.99 for all countries worldwide.

 

Q: What is estimated delivery date?

We ship Monday - Friday between the hours of 9am-5pm +8.00 gmt, with the exception of Malaysia Public holidays.

  • Economy shipping: Estimated to receive within 7 - 11 business day after fulfillment.
  • Express shipping (FedEx): Estimated to receive within 1 - 4 business days after fulfillment.

Please allow 1-2 business days (not include weekend and public holiday) for us to fulfill and dispatch your order. Gracefulandco team pledge to dispatch every order immediately. For sale period, festive season and public holidays, order dispatch may take up to 3-4 days in these cases.

All orders will be fulfilled via our warehouse in Malaysia.

 

Q: How to track my order?

Once your order is shipped, you will receive a tracking number and shipment status link via the email. 

     

    Q: What should I do if my parcel is bounced back to you?

    As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to 1) Delivery attempted but customer was not at home and not safe to leave it in post box. 2) Shipment unclaimed from the post office after a period of time. 3) Incomplete/incorrect address information (Bad Address). Standard shipping fees will be incurred for all parcels re-sent from our warehouse.

    Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible ;)

     

    Q: Will I be charged handling/customs fees, duties and taxes?

    Yes. There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers responsibility. Tax and customs charges is dependent on your country law & regulations. Gracefulandco does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

    For more information, please contact your local customs office.

    We are not able to reimburse you for duties and taxes paid upon delivery. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.

    As we sell direct to customers with no high markups, please be assured thaeven after taxes, our prices are still the same or even lower than retailers.