Q: Will there be shipping delays?
*Please note that due to certain restrictions from some countries and shipping providers due to COVID-19, we are experiencing longer shipping and delivery times than usual. But rest assured, we will have your jewels to you as soon as possible! If this presents any problems for your order, please don’t hesitate to contact us.
(*This may change as the worldwide COVID-19 situation progresses.)
Q: Do you ship to all countries?
Yes we do! We ship worldwide via our warehouse in Malaysia.
Q: How much is the shipping cost?
Economy shipping (DHL eCommerce): Flat rate USD $9 for all countries worldwide except USD $2 for Malaysia. Express shipping (DHL Express): Flat rate USD $18 for all countries worldwide.
Q: What is estimated delivery date?
We ship Monday - Friday between the hours of 9am-5pm +8.00 gmt, with the exception of Malaysia Public holidays.
Please find the table below for more information: (Last updated 22 Sep 2020)
Country
|
Economy shipping times
|
Express shipping times
|
Australia
|
Estimated. 4 weeks - 6 weeks*
|
To receive within a week
|
Canada
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
France
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
Germany
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
Hong Kong
|
Estimated. 10 - 14* Business Days
|
To receive within a week
|
Indonesia
|
Estimated. 20 - 30* Business Days
|
To receive within a week
|
Ireland
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
Iran |
Estimated. 4 weeks - 6 weeks* |
To receive within a week
|
Italy
|
Estimated. 3 weeks - 4 weeks*
|
To receive within a week
|
Japan
|
Estimated. 10 - 14* Business Days
|
To receive within a week
|
Malaysia
|
Estimated. 3 - 5* Business Days
|
-
|
Mexico
|
Estimated. 20 - 40* Business Days
|
To receive within a week
|
New Zealand
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
Portugal
|
Estimated. 4 weeks - 6 weeks*
|
To receive within a week
|
Russia
|
Estimated. 4 weeks - 6 weeks*
|
To receive within a week
|
Singapore
|
Estimated. 5 - 10* Business Days
|
To receive within a week
|
South Korea
|
Estimated. 10 - 14* Business Days
|
To receive within a week
|
Spain
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
Sweden
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
United Arab Emirates
|
Estimated. 4 weeks - 5 weeks*
|
To receive within a week
|
United Kingdom
|
Estimated. 2 weeks - 3 weeks*
|
To receive within a week
|
United States
|
Estimated. 3 weeks - 4 weeks*
|
To receive within a week
|
Please allow 1-2 business days ( not include weekend and public holiday ) for us to process and dispatch your order. Gracefulandco Team pledge to dispatch every order immediately. For sale period, festive season and public holidays, order dispatch may take up to 3-5 days in these cases.
All orders will be fulfilled via our warehouse in Malaysia.
Q: How to track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your parcel using the links below.
DHL eCommerce: https://ecommerceportal.dhl.com/track/
DHL Express: https://www.dhl.com/us-en/home/tracking.html
Q: What should I do if my parcel is bounced back to you?
As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to 1) Delivery attempted but customer was not at home and not safe to leave it in post box. 2) Shipment unclaimed from the post office after a period of time. 3) Incomplete/incorrect address information (Bad Address). Standard shipping fees will be incurred for all parcels re-sent from our warehouse.
Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible ;)
Q: Will I be charged handling/customs fees, duties and taxes?
Yes. There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers responsibility. Tax and customs charges is dependent on your country law & regulations. Gracefulandco does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.
For more information, please contact your local customs office.
We are not able to reimburse you for duties and taxes paid upon delivery. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.
As we sell direct to customers with no high markups, please be assured that even after taxes, our prices are still the same or even lower than retailers.