Refund policy

Q. What is Gracefulandco's returns & exchanges policy?

At Gracefulandco, returns or exchanges are allowed in certain circumstances. Products must be unworn, and in their original condition and packaging.

Our return & exchange policy will cover you within 10 Days of your receiving your order. We do not offer return or exchange after 10 days period has expired.

Earrings and pierced jewelry are strictly not eligible for return, exchange and store credit due to hygiene purposes.

For non-pierced jewelry, please ensure that the item is in original condition, original plastic bag packaging and in original gift box to be eligible for return, exchange or store credit.

Please note that any wear & tear done to the item in question will not qualify for any compensation.

Return, exchange and store credit are not allowed for change of mind, own mistake, or unsatisfactory purchases. If you are unhappy with your purchase, please get in touch with our customer support at hello@gracefulandco.com. Our customer support will be happy to assess your needs :)

 

Q. I have received an incorrect item, what should I do?

Oops. We're Sorry :( if you received a product different from the one that you ordered. Please contact us at hello@gracefulandco.com with the email titled “Incorrect Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

 

Q. How do I place an return or exchange?

Please contact our CS team at hello@gracefulandco.com within 10 Days of receiving your order.

Please note that in cases of all approved refunds, it will be refunded in the form of store credit.

Please note that in the cases of all approved exchanges, return postage back to us will be borne by buyer.

Guidelines For Return Mail For Exchange/Return Of Item:

1) Please ensure that the item is in original condition, original plastic bag packaging, in original jewelry pouch and original jewelry gift box.

2) It should be mailed in a sturdy box with adequate protection to prevent any damage in transit. Avoid solely using plastic bags or soft envelopes, as they do not provide sufficient protection.

3) Mail the parcel with a registered tracking number to ensure the safe delivery of the return parcel. Please provide us with the tracking number as proof of shipment.